Frequently Asked Questions

Weather Policy

Cancellations & Deposits


Deposits

A $75 non-refundable deposit is required for all reservations. Inventory is being reserved for your event that would otherwise be rented to others. It is your responsibility to have an indoor option or other alternative location for your event in the case of weather related issues. Rescheduling/Rain Checks will be provided for events cancelled pursuant to the policies below.

Cancellations

If www.weather.com is forecasting a 50% or greater chance of rain on the day of your event you may cancel your order with 24 hours prior notice. This policy does not apply to cotton candy, tables, chairs or popcorn machines. Confetti House will provide a rain check/gift card for the amount of your deposit to be used on a future date for any item you choose to order. Should you be unable to use this rain check, we can provide a transferable gift certificate which can be donated to a school, charity, or given as a gift.

Public Parks/Public Space

Customers having parties in public parks please call prior to booking we are approved at numerous parks. Park customers must have a 2-hour window where they will be at the park for both the delivery and pickup. All rentals to public parks must be completed no later than dusk.

RESERVING TIME FRAMES

Prices are based off a 8 hour rental window. Select the time frame you wish to have the unit for. With our delivery routing the units usually are left longer than 6 hours.

Deliveries/Pick Up's

Our inflatable deliveries include 8 hours of use. Additional time, overnights, or multiple day rentals can be arranged when booking. Delivery times (a general rule of thumb is we start at 8am and have our last drop off by 11am) Pick Up's are scheduled between 6:30pm and 8:30pm. Set Up Location/Info 1. Your setup location needs to be free of rocks, pet waste, sharp objects or any other hazard. 2. Unit must have a clearance of 4 feet in all directions. 3. Please make sure that you have a clear spot for us to park and unload. Setup location should be no more that 100 Feet from Delivery truck. Pathway to setup area should be level and easily accessible by hand-truck. Please let us know in advance if there will be any steep inclines or stairs. Additional fees may apply. 4. Please remove garbage cans or any other obstruction that may be in the pathway to the setup area for your inflatable or other party items.5. Our Delivery drivers are on a limited time schedule. Please be ready for them when they arrive. If you are paying your balance with cash, please have exact change ready. Delivery drivers do not carry change. 6. Please be aware. Due to scheduling and routing We may arrive at your location as early as 7 or 8 am even if your party or event is late in the afternoon. If you require special scheduling please make a note in the customer comments section or contact us.

Your Rental Includes
Professional setup/tear down
Pre- cleaned/sanitized unit. Unit is cleaned in our shop or by the delivery driver at the time of setup.
Staking or Sandbagging "Staking Prefered"
Extension Cords. We will supply the extension cord or cords required to setup your inflatable. "Keep in mind that we can only go 100 foot max."
Safety Training. Delivery driver will go over safety rules and operation of inflatable.

Insurance/State licensed
We carry 1 million dollars of liability insurance and all of our inflatables are inspected and licensed by the state of Ohio. We take safety very seriously and with each rental provide a check list to make sure the renter is prepared.

Schools & Church's

We offer numerous discounts for non profits give us a call at 330-953-2476.